Privacy Policy

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1. Information We Collect

We may collect and process the following personal data:

• Personal Information: Name, address, email address, phone number, date of birth.

• Health Information: Medical history, fitness levels, and other health-related data (with your explicit consent).

• Payment Information: Card details and transaction history (handled securely by third-party payment processors).

• Usage Data: Information about how you use our website, services, and facilities, including IP addresses and cookies (see our Cookie Policy).

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2. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide classes, appointments, and other services.

• Communication: To send you updates about your bookings, schedules, and other relevant information.

• Health and Safety: To tailor services to your specific needs and ensure safe participation in classes or sessions.

• Marketing (Optional): To send promotional materials and updates about our services (you can opt out at any time).

• Legal Obligations: To comply with legal or regulatory requirements.

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3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Necessity: To fulfil our obligations in providing services to you.

• Consent: For processing health data and sending marketing communications.

• Legitimate Interests: For service improvement, fraud prevention, and business analysis.

• Legal Obligation: To comply with legal or regulatory requirements.

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4. Data Sharing

We may share your data with trusted third parties, including:

• Service Providers: Payment processors, booking platforms, and IT support providers.

• Regulatory Authorities: When required by law or to protect legal rights.

• Professional Advisers: Such as accountants or legal professionals.

We ensure that all third parties comply with applicable data protection laws and maintain the security of your information.

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5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. For example:

• Client records: Retained for up to 6 years for legal and insurance purposes.

• Marketing data: Retained until you withdraw your consent.

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6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, theft, and unauthorised access, including:

• Secure data storage systems.

• Encryption for sensitive data.

• Access controls and staff training on data protection.

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7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: To request a copy of the data we hold about you.

• Rectification: To correct any inaccuracies in your personal data.

• Erasure: To request the deletion of your personal data (subject to legal or contractual obligations).

• Restriction: To limit how we process your data.

• Portability: To request your data in a structured, commonly used format.

• Objection: To object to data processing, particularly for marketing purposes.

• Withdraw Consent: To withdraw your consent at any time for processing activities relying on your consent.

To exercise your rights, please contact us at admin@laurafranklinrehab.co.uk

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8. International Data Transfers

Your data will generally be processed within the UK. If we transfer data outside the UK or EEA, we will ensure it is protected by appropriate safeguards, such as standard contractual clauses.

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9. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. For more details, see our [Cookie Policy].

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10. Updates to This Policy

We may update this privacy policy from time to time. Any significant changes will be communicated to you via email or our website.

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11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch with us:

• Email: admin@laurafranklinrehab.co.uk

• Phone: 0113 531 0448 / 07893 952233

• Address: Victoria House, Bradford Road, Guiseley, Leeds, LS20 8NH.

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused. Visit their website at www.ico.org.uk or call 0303 123 1113.

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By using our services, you agree to the terms of this Privacy Policy.

Thank you for trusting us with your personal data.