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terms & conditions

By booking any of our services, you automatically agree to the below Terms & Conditions.

Laura Franklin Rehab - Services 

  • Assessments

  • Physio Rehab

  • Women's Health Physio

  • Mat Pilates Classes

  • Reformer Pilates Classes

  • Intro Sessions

  • Private and Semi-Private Pilates

  • Courses

  • Nutrition and Dietetic 

Purchase & Bookings Policy

All class packs must be purchased, before booking a class.
All group Pilates classes (mat and reformer), and Physio rehab  bookings can be scheduled either online through our web/mobile site

Book Appointment | Laura Franklin Rehab

or through or dedicated mobile app 

Laura Franklin Rehab – Apps on Google Play

Laura Franklin Rehab on the App Store (apple.com)

All packages are non-refundable and are not transferable to another client.

packages & passes

Each pass and package has an individual expiry period. Please check before purchasing.

cancellation policy

Laura Franklin Rehab Ltd offers small, boutique-sized classes, which can fill quickly preventing others from being able to book into the class. Consequently, a 24-hour cancellation policy provides a fair opportunity for all clients to attend at a time suitable to them. 

 

  • To prevent loss of class credit, a group class booking must be cancelled at least 24 hours before class start time. 

  • If the class is cancelled 24 hours or more before class start time, class credit will be returned to your account. 

  • If the class is cancelled less than 24 hours before class start time, class credit will be forfeited. 

 

Laura Franklin Rehab Ltd  private sessions are provided at the availability of our instructors. Given our instructors have set aside their time to provide private sessions, any changes to private appointments require a fair notice period of 24 hours via our online channels (web, mobile app) email or phone. If there is less than a 24 hour notice the client will be charged in full.

To prevent the loss of a private session, the private session must be canceled at least 24 hours before the appointment. Any cancellations within 24 hours will result in a loss of session. Any cancellations outside of 24 hours will be re-credited back to your account.

Exemptions may be granted at the discretion of Laura Franklin Rehab Ltd management, upon written request via email to admin@laurafranklinrehab.co.uk 

Change of instructor

We reserve the right to change instructors at any given time without notifying the client. It will be reflected on the schedule as soon as possible.

health & safety - covid-19 policy

Laura Franklin Rehab Ltd is committed to your health and well-being. We are dedicated to providing you with a clean and hygienic environment so that you can exercise safely within our studio. Everyone will be provided with products to sanitize their area after their class session, and are required to wipe down their work out area and equipment.

The health of our clients is of the utmost importance to us, so if you feel sick or believe that you may have been exposed to COVID, we kindly request that you cancel your session and recommend you follow UKGOV guidelines on self-isolation before returning to the studio.

Laura Franklin Rehab Ltd has designed a ‘COVID Safe Plan’ to mitigate the risk of COVID-19 spread, in accordance with the UKGOV Guidelines for gyms/fitness centres.

client responsibility

If you have contracted a communicable disease, such as COVID-19 or any other, please ensure you have written clearance from a medical practitioner that you have been cleared to partake in group exercise.

pregnancy

Clients can continue attending classes at Laura Franklin Rehab Ltd if they are already regular clients and have been practicing Pilates at our studio before their pregnancy for a reasonable amount of time. We still ask that they obtain clearance from their medical advisor, and inform the instructor so they can receive the proper modifications for certain exercises. Brand new clients are not permitted to start group classes during pregnancy. We do allow private bookings with clearance from a medical advisor for new pregnant clients. 

attendance

All clients are required to be signed in by the instructor before commencing their session

 

If you are more than 5 minutes late, you may not be able to attend the appointment. This is due to consideration of the instructor, other clients, and the importance of warm-up. This decision will be at the discretion of the Laura Franklin Rehab Ltd instructor.

 

Laura Franklin Rehab Ltd owners and/or instructors reserve the right to restrict clients to certain appointments or exercises in view of ‘best practices & safety for the client. We also reserve the right to refuse client participation in sessions who require medical clearance to exercise and do not provide appropriate supporting documentation.

acknowledge

You acknowledge and agree that:

  • You are in a suitable physical condition to participate;

  • You are not suffering from any physical conditions which may be exacerbated by participation;

  • You will disclose all known pre-existing physical conditions to Laura Franklin Rehab Ltd Management before participating;

  • Participating in physical exercise in connection with our services may increase the risk that you suffer physical injury or harm, and you assume and accept liability for such risk, injury and harm entirely;

  • You have not relied on any warranty, representation, or statement, whether oral or written, made by Laura Franklin Rehab Ltd or any of its employees or associates relating to or in connection with the subject matter of these terms and conditions.

PRIVACY & SECURITY POLICY – COMMITMENT TO DATA SECURITY

Your personally identifiable information is kept secure. Only authorised employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt-out of further mailings.
Laura Franklin Rehab Ltd will never sell trade, rent, exchange, or otherwise share your personal information with any other person, company, or organisation.

 

Miscellaneous

 

  1. If any provision of these terms and conditions at any time becomes void, voidable, or unenforceable, the remaining provisions will continue to have full force and effect.

  2. A party’s failure or delay to exercise a power or right under these terms and conditions does not constitute a waiver of that party’s power or right.

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