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Laura Franklin Rehab Privacy Policy

Thank you for visiting the website of Laura Franklin Rehab Ltd. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. You are accepting the practices described in this privacy policy by using the site. These practices may be changed, but any changes will be posted, and changes will only apply to activities and information on a going forward, not retroactive, basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices outlined in this privacy policy are for Laura Franklin Rehab Ltd websites only. If you link to other third-party websites, please review the privacy policies posted at those sites. Laura Franklin Rehab Ltd is not responsible for how data or information is treated/handled by any third-party website that is linked to our sites.

Privacy Policy

Introduction

The General Data Protection Regulation (GDPR) came into force on 25th May 2018, replacing the 1998 Data Protection Act. This regulation requires us to provide information on:

• how we use your Data

• how you can control how we use that Data and

• what actions you can take if you would like to change how your Data is being used.

How we gather Data

Data is provided by you electronically via our website and Health Questionnaire. All data provided by you enables us to provide you with our services at your request. Specific Data from this form which includes name, email address and telephone contact details, is then entered onto our client database and contacts list so that Laura Franklin Rehab Ltd, which includes those teachers working directly with us, can continue to keep in touch with you about scheduling appointments, attendance in class, cancellations and future events and related services.

Ongoing note-taking takes place during your appointments with us so that we can review progress and plan future sessions per your Health Questionnaire's goals. These notes are kept online by

 

All electronic Data is held in Laura Franklin Rehab Ltd electronic devices and our teachers; this information is password protected.

All hard copies of this Data are held within Laura Franklin Rehab Ltd in a locked filing cabinet, and our building is fitted with an intruder alarm.

On your Health Questionnaire, you have provided your emergency contact's name, telephone number and email address. We assume that by giving us this information, you have sought permission from that person and have their consent for us to hold their details and be contacted by us. They will only be contacted in the event of an emergency.

What we do with your Data

All Data held will only be used by Laura Franklin Rehab Ltd and those teachers working with us to provide you with our services and send you selected information in periodic Newsletters about our services.

Protecting your Data

We will not share your data with any third party unless required by law.

How long do we keep your data?

We will only keep your Data on our client database and contact list until you no longer employ our services. Your data will continue to be held per the requirements of our Insurers in the event of a future claim.

Our Responsibilities

The law requires us to tell you the legal basis upon which we process your data.

The law allows us to process your Data if it is in our legitimate interest. We may only do so if we can demonstrate a business need and so long as your "interests or fundamental rights and freedoms are not overridden". In essence, this means that we carry out an exercise to check that we will not cause you harm by processing your data, that the processing is not overly intrusive and that we will only do so in a way described in the Privacy Policy.

Your Rights

You have a variety of rights to how we process your data. These are as follows: Where we rely on our legitimate interest to process data, you may ask us to stop doing so.

  • You may request a copy of the Data that we hold about you.

  • You may ask us to cease sending you information.

  • You may change or stop how we communicate with you or process data about you, and if it is

  • not required for the purpose for which you provided it, then we will do so for you.

  • If you are unsatisfied with how we have processed your Data, you can complain to the Office of

  • the Information Commissioner.

  • You may request details of personal information which we hold about you. A small fee will be payable. If

  • you want a copy of the information about you, please write to Laura Franklin Rehab Ltd.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible by emailing us: admin@laurafranklinrehab.co.uk or mailing us: Laura Franklin Rehab, Victoria House, 14a Bradford Road, Guiseley, Leeds, LS20 8NH.  We will promptly correct any information found to be incorrect.

Our website and links to other websites and apps

Our website does not use cookies, and any information you share with us through your Health Questionnaire is encrypted by our chosen service provider who operates the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should therefore exercise caution and look at the privacy statement applicable to the website in question.

In addition to the website, we do also use Facebook and Instagram as a tool for communicating information relating to our products and services, and you should be aware that we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such apps and such apps are not governed by this Privacy Policy. You should therefore exercise caution and look at the privacy statement applicable to the website in question.

Contacting us

If you have any questions about the Privacy Policy, how we process your data, or if you wish to change how we use your data, including how we communicate with you, then please get in touch with the Privacy Compliancy Officer via email: laura@laurafranklinrehab.co.uk or by mail: Laura Franklin Rehab, Victoria House, 14a Bradford Road, Guiseley, Leeds, LS20 8NH.

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